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Expert view: the ACI blog

Dave Pearson

Solution Lead

Posted on: Tuesday, January 25, 2011

Cutting channel costs key to profitability

A recent report from Efma and Finalta has shown that improving cooperation between branch, internet and call centre channels is the top strategic priority for nearly half of Europe's retail banks in 2011.

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Paul Styles

Paul Styles

Product Marketing Manager

Posted on: Monday, October 25, 2010

SIBOS 2010: Recovery

It's Monday morning and everything is really getting started. Every last t has been crossed and i dotted. With that in mind, there is just time to take a look at the third and final theme that delegates will be discussing in Amsterdam - recovery - and how payments can play their role in achieving this.

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Paul Styles

Paul Styles

Product Marketing Manager

Posted on: Wednesday, September 8, 2010

Sibos Calling

It’s that time of year again. The banking industry is preparing for its yearly outing to Sibos, which brings together the financial industry for an entire week to meet, discuss the top issues of the day and generate new opportunities. This year’s event is being held in Amsterdam and coincides with our 35th anniversary as a company.

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Bob Mackman

Head of Business Services (Wholesale)

Posted on: Friday, May 28, 2010

EBADay 2010: How Far we have come and where we are going?

Yesterday was the first day of EBAday and, as expected, many of the sessions focused on the challenges that banks are currently facing as they integrate SEPA with their domestic payments infrastructures while they migrate from legacy payments, ultimately turning the SEPA vision into reality. EBAday is an opportunity to reflect on the progress of SEPA, the milestones we’ve reached and the challenges that still lie ahead. From that perspective, several interesting observations have been made.

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Bob Mackman

Head of Business Services (Wholesale)

Posted on: Monday, March 8, 2010

Day One at the International Payments Summit

The International Payments Summit (IPS) here in London kicked off this morning, and some of the usual themes have already come to the fore. It was no surprise that the straw poll by IPS of the delegates revealed that regulation will continue to be the most important business driver in 2010 as well as one of the biggest constraints to payment transaction growth. Despite the sense of weariness in the banking industry around the issue, it’s clear that regulation will have to remain at least a ‘warm’ topic for now.

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Paul Love

Solutions Consultant

Posted on: Friday, February 12, 2010

Customer Centricity Comes of Age

Tesco is marking the occasion of the 15th anniversary of its loyalty Clubcard by offering £120million worth of money off vouchers and an iPhone application that turns the phone into an electronic Clubcard. The Tesco Clubcard has been widely accepted by customers, and Tesco is obviously keen to trumpet that success and reinforce its use among a new generation of tecno-savvy shoppers.

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Paul Styles

Paul Styles

Product Marketing Manager

Posted on: Thursday, November 5, 2009

In search of calmer waters

With a changing payments landscape, the very structure of banks seems to be a matter of great debate at the moment. On one side is the view of Governor of the Bank of England who believes that banks should be split into separate utility companies and risky ventures.

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Paul Love

Solutions Consultant

Posted on: Monday, October 19, 2009

Customer Centricity through Agility

"It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change" – Charles Darwin

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Bob Mackman

Head of Business Services (Wholesale)

Posted on: Wednesday, October 7, 2009

A New Model for Payments

As the dust settles on the credit crunch, it’s clear that banking has entered a new era. While it remains to be seen whether banks will heed the lessons learnt from the past two years in the long-term, there is no question that the crisis has led banks to re-think their payment strategies.

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Louis Blatt

Chief Product Officer

Posted on: Thursday, September 17, 2009

Is Sibos a silo?

Sibos 2009 is drawing to a close and, as every year, hundreds of meetings, presentations and discussions have taken place. While Sibos has traditionally been a correspondent banking event, there has been a marked change in the topics covered both during conversations among the delegates and in Wednesday’s Big Issue Debate and Thursday’s Payments Innovation session, both slightly veered away from the more expected subject areas.

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