Call volume remains a constant for community financial institutions as consumers and businesses continue to view voice banking as an important service.
The continued emphasis on self-service means delivering an integrated voice banking solution with other self-service channels, such as online banking and mobile, is now essential part of a community financial institution’s strategy to provide the consistent experience that consumers and businesses expect.
ACI Voice Banking offers a highly secure, flexible voice banking solution that integrates with all of the ACI self-service channels, giving community financial institutions the ability to provide a seamless customer experience. Plus, the usage-based ASP model means lower operation costs with reduced hardware and IT management costs.
ACI Voice Banking for community financial institutions
ACI Voice Banking offers a robust feature set for consumer and business services, including balance inquiries, inter-account transfers, stop payment, check-reorder, merchant check verification and more.
Voice Banking leverages the power of the ACI Self-Service Banking platform to provide a consistent, real-time experience across the channel as well as across all ACI Self-Service solutions.