ACI Case Manager helps financial institutions manage enterprise-wide cases more efficiently; track, control and recover losses; detect patterns; and gather intelligence to reduce losses from fraud.
ACI Case Manager is a queue driven case manager that assists in the collection of relevant information about the investigation and also enforces the processes defined by the institution to a conclusion.
ACI Case Manager offers users the flexibility to automate activities and processes across the complete life cycle of a case. The solution is a basic framework that defines processes for researching and resolving cases, including investigation resources, time frames, escalation paths and alerts.
Key benefits
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Minimize risk
Manage complex, cross-channel fraud and anti-money laundering cases
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Centralize intelligence
Gather data in a central repository for a complete view of case material to reduce losses from fraud
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Quantify results
Track, control, measure and recover fraud losses
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Improve analyst efficiency
Configure fraud analyst workflow for simplified case management and increase the speed at which they work cases enterprise-wide
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Simplify case creation
Utilize case creation wizard for quick set-up using account and contact details from Proactive Risk Manager
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Accelerate data search
Leverage centralized case details with multiple parameters for searching and appending data
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Improve customer interaction
Create efficient customer correspondence through configurable templates with dynamic data selection
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Maximize visibility
Maintain a complete understanding of fraud losses and recovery efforts