To best meet your needs ACI encourages you to submit non-critical issues via the HELP24 eSupport Portal and critical, priority 1 issues via telephone.
Former S1 customers can now access online support through the new HELP24 support portal.
HELP24 video tutorials
Customers can now view video tutorials >>
HELP24 by email
Customers without access to eSupport can submit case enquiries to email@example.com
- customer name
- existing case number (if applicable)
- contact information
- detailed case and/or inquiry description
Email inquiries regarding Enterprise Banker should be directed to firstname.lastname@example.org
HELP24 by telephone
Report critical, priority 1 issues to HELP24 by telephone.
Customers calling from outside the countries listed can reach the Global HELP24 call center on +1 402 778 2900.